November 27, 2014

I’m dropping you a line to say how pleased I am with the service of your store and in particular the salesperson with whom I dealt, Olivia. She was courteous, efficient & knowledgeable and even with my fairly specific requirements she was able to find out the exact information I needed, if even she didn’t know it herself, always in a quick manner. It’s refreshing in an age where people so rarely seem to know or care about their product to find such service. Sadly it is equally rare to find people giving positive feedback when this service is delivered. We spent a good deal of time searching for the exact products I wanted although the order was placed at quite short notice, at all times she was patient & charming. I have had two bathrooms fitted by Broomheads in the last 6 months, you did not supply the fittings for the first bathroom. (Although you did bale me out when I needed a different tile at very short notice due to incorrect advice from the supplier!) The difference in service was immeasurable, and I commend you & your staff.