CAN I ORDER SAMPLES?
Yes you can - and the good news is, you can get five, completely free of charge. Just select 'Sample' on the product you’re interested in, to add them to your basket. The service only extends to five different tile samples and one order per household, but you can order and pay for as many additional single tiles or swatches as you wish. Delivery is free of charge.
DO YOU HAVE A SHOWROOM?
Yes, we have four. They’re in Sheffield, Leeds, Doncaster and Newcastle-Upon-Tyne. You can find out more on our contact us page.
HOW QUICKLY CAN YOU DELIVER?
We aim to deliver within five working days and delivery is free of charge if your order is £300 or more. However, we always recommend ordering well before you want to use the tiles in case you’re unhappy with your choice or in the rare event your items are damaged when they arrive. Occasionally, things happen that are out of our control such as delays due to weather or traffic, so please order well in advance of any scheduled work.
HOW DO I KNOW WHEN MY TILES WILL ARRIVE?
If your order is small or contains samples, you’ll receive shipping confirmation on the day the order is despatched. These orders will arrive within 48 hours of being sent. For larger orders, we’ll contact you to arrange delivery via email.
SHOULD I ORDER EXTRA TILES?
We would always recommend that you add 10% extra to the quantity of tiles you need to allow for cutting or wastage.
WILL MY TILES VARY IN COLOUR?
Some of our tiles will exhibit colour variation due to production methods and their handcrafted nature. We try to reflect colour variation in our photography and via our rating system to give you an idea of what to expect and to avoid disappointment or surprise.