IS COLOUR/SHADE VARIATION SOMETHING I NEED TO WORRY ABOUT?
This should only be an issue if you’re planning to buy more of the same tiles at a later date. Unfortunately, we can’t guarantee that we will have the same shade you originally purchased in stock. Please ask a member of our customer service team for further information.
HOW MANY TILES WILL I NEED?
If a professional tiler is completing your project, they should be able to advise you how many square metres of product you’ll need to purchase. If you’d like to estimate for yourself, you can use the ‘Tile Calculator’ tool found on our product page.
DO I HAVE TO PURCHASE TILES IN FULL BOXES?
If you’re buying a tile we keep in stock, we’re more than happy to split boxes, so you can buy the exact number of tiles you need. Only special order items must be ordered and purchased in full box quantities. A member of our customer service team can advise you how many tiles are supplied per box.
DO YOU STOCK ALL THE TILES DISPLAYED IN YOUR SHOWROOMS AND ON YOUR WEBSITE?
At any time we stock £2 million of tiles across our four branches, so in most cases, the tiles you see in our showrooms will be available to order. If a tile you’ve found on our website is available to ‘Click & Collect’, then it will be available from stock. We may occasionally need to transfer tiles from one branch to another. This usually takes 2-3 days.
WHAT GROUTS, TRIMS, ADHESIVE ETC. WILL I NEED?
There are many factors that determine what grout and adhesive you will need including the type of tile you’ve chosen, where you’re tiling, what surface you’re tiling onto etc. Our knowledgeable customer service team can advise you exactly which products you’ll require to complete your project.
HOW LONG WILL I HAVE TO WAIT FOR TILES YOU DON’T HAVE IN STOCK?
We source our tiles from all over the world, so there are different lead times depending on the distance the tiles have to travel. Tiles from UK manufacturers usually take 7-10 days to arrive, whereas tiles from overseas can take 3-4 weeks. A member of our customer service team will be able to advise you more precisely on specific products.