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Home >> FAQ
FAQ
Here you will find the answers to some of the most frequently asked questions at the Yorkshire Tile Company:
Do You Stock All Tiles Displayed in Your Showroom / Website?
How Long is The 'Wait' Time For Tiles You Don't Stock?
How Do I Know How Many Tiles I Need?
Do I Have to Purchase Full
Boxes?
Why Should I Purchase More Tiles Than I Actually Need?
What Grouts, Adhesives, Trim, etc Will I Need?
I Don't Know What I Am Looking For - Can You Help?
Should I Be Aware of Tile Shade Variances?
Do You Supply a Tiling Service?
Do You Stock All Tiles Displayed in Your Showroom / Website?
We stock approximately 95% of the tiles you see in our showrooms and on our website. However, some tiles may be stocked at another YTC branch, which we can transfer for your convenience within 1-2 days.
How Long is The 'Wait' Time For Tiles You Don't Stock?
Because we source our tiles from all over the world (i.e. UK, Spain, Italy, Brazil, Turkey, etc), there are different lead times for different tiles, depending on the manufacturer. Tiles from UK manufacturers can usually be obtained within 7-10 days, where tiles from overseas manufacturers may take approx 3-4 weeks. A YTC member of staff will advise you on any waiting periods.
How Do I Know How Many Tiles I Need?
If you have hired a tiler to fix your tiles, they will measure up for you and advise you on your required tile quantities (usually in square metres). However, if you are looking to estimate yourself, we have supplied a free online measuring up calculator to help you.
Do I Have to Purchase Full
Boxes?
If it is a stock item, we don't hold you to
purchasing tiles in full box quantities - we are happy to split boxes so
you can purchase the exact number of tiles that you need. Only Special
Order items must be ordered in full boxes.
Why Should I Purchase More Tiles Than I Actually Need?
We always recommend that you purchase an additional 5% - 10% on top of what you need, to allow for any breakages and cuts. These can be returned if you do not use them (not applicable to special order tiles).
Visit our return policy page for more details.
What Grouts, Adhesives, Trim, etc Will I Need?
There are many factors that determine what grout and adhesive you will need including type of tile, where the tile will be fixed, what surface you are tiling onto, etc. If you are hiring a tiler, they will advise you on what you need. Alternatively, our staff are always happy to advise you in this area. You can read more on grouts and adhesives using our free BAL Fixing Guide
I Don't Know What I Am Looking For - Can You Help?
Our expert staff our always at hand to offer you free advice, so please consult them if you are unsure what tiles would look good for your home/project. In addition, why not use our free advice published online to help you choose.
Should I Be Aware of Tile Shade Variances?
Only if you are purchasing more of the same tiles at a later date. The YTC cannot guarantee that we will have in stock the same shade tone that you originally purchased first time. Ask a member of staff for more details.
Do You Supply a Tiling Service?
YTC does not supply a tiling service to fix tiles. However, you can
find tilers in your area by using the FREE
Tiler World service online.
Any other questions? Then please contact your nearest YTC branch
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