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Mr Thompson, Newcastle upon Tyne
(NB - **** - company name has been removed from customer's comment)
"I spoke with BAL on recently asking where I could purchase additional wet room tanking meshing from - in the first instance I was referred to **** in Newcastle. I contacted **** and they were not able to help as they only have BAL tanking kits. Called BAL back and asked the assistant for a more expansive range of distributors. At this point, I was given your contact details. Sue, my wife, was asked to visit you armed with the problem and at last our problems were solved - wet room meshing sorted - BAL grouting decided upon - BAL tile adhesive bought! I only wish that we had found you guys sooner for tiles and advice, however not all has been lost as we have bought the above from you and have enjoyed receiving and following your advice. We now know where to go for all our tiling needs."
Mr Kerry, Mansfield
"I am writing to inform you of how impressed I have been with the service offered by your company. Having spent some considerable time contacting other companies and receiving negative responses to my enquiries, your Sheffield branch was a revelation. One particular employee stood out a mile; Francesca. To say that she went that 'extra yard to help' is an understatement. In this day and age when the majority of people cant be bothered or something is too much trouble, for her it wasn't. Not only has she helped me solve a difficult problem, but her whole approach to her work was thoroughly professional - excellent organisational and communication skills, something I rarely experience."
Mrs Liddle, Newcastle upon Tyne
"I bought tiles from Nortile about 10 year ago, I have just had a new bathroom suit fitted which meant I needed to replace 15 tiles, I called in to the same branch in Byker Newcastle, to be greeted by helpful staff I showed him a photograph of the tiles I needed and said I thought they where called Contessa. He went on the computer and said he could get those tiles sent up from Doncaster, they arrived within 3/4 days, I have been to collect them today and once again I was greeted by a very nice sales person James Hutchison. I would just like to say a big thank you for all their help, I don't know the name of the salesperson who ordered them for me but a very big thank you to him."
Mr Ward, Castle Donington
"I would just like to thank your entire team at Worksop for the excellent service I received on Saturday 2nd of April 2011. The team in Sheffield directed me to your depot and were most helpful, however the service I received on the phone and in person made the 100 mile round trip more than worth the effort."
Jonathan & Rachel, Sheffield
"Finally found time to take some photos of the almost complete kitchen - Thought you might be interested in the fantastic floor that was possible with your help!! Thank You once again, excellent service as always."
Mrs Lavender, Derbyshire
"Just wished to record how thankful and impressed I have been with the excellent customer service shown towards me during my recent experience of 'wet room/wash room' planning and purchases/returns!!! Many thanks to Ian, Craig, Chris, Maria and girls for their patience and cups of tea!"
Mr Sharp, Newcastle upon Tyne
"Thank you very much - the trim arrived this morning! Now that is very efficient indeed! I'll be finishing off the Project tomorrow and it's looking very good. Thanks again, look forward to the next tiling project but it won't be for a while. We certainly won't hesitate recommending YTC to anybody who's needing tiles and stuff."
Mrs Gray, Tyne & Wear
"This is the first time I have felt pleased enough to post my comments on customer service feedback sites. Glenn at the Newcastle store was outstanding! I deliberated for so long as to wall tiles, floor tiles (took his advice and went for the black granite), the bath, sink, taps - he lent me tiles to take home and check in situ and really listened to all my queries and advised and guided me very professionally all the way through. He resolved the suppliers mistakes exceptionally well and very swiftly. He has answered all my emails (and there were many!) and all the staff have made me feel really valued as a customer - almost unheard of these days. All I can say is I wish they did kitchens as that is the next major overhaul and I will be back for some more tiles."
Mrs Lacey, Peterborough
"Just a quick note to say how impressed we were with the prompt service we received regarding our floor tile order. It is refreshing these days to find a company who work so efficiently."
Mr & Mrs Haynes, Nottinghamshire
"I am writing to thank you for fulfilling our order so promptly and efficiently You did everything you said you would do, and at the agreed time. Good customer service is not rocket science but unfortunately a very rare commodity these days. I think we are swift to complain if something goes wrong but less likely to say 'thank you' for a job well done. You obviously take great pride in your work and it shows. In these days of gloom and doom where morale is low, it is refreshing to deal with positive pleasant people. Thank you once again."
Mr Sharp, Aberdeen
"I am so pleased with receiving such efficient and friendly service that I thought it's worth a mention. I ordered the tiles on the internet through Marc at a very good price, and hired a trailer to transport them all the way up to Aberdeen. The service and help at YTC was absolutely splendid and I have no hesitation in recommending YTC."
Mr & Mrs Issit, Sheffield
"Thanks for all your help, we are delighted with our finished bathroom and know that we would not have received better customer care."
Mrs Read, Derbyshire
"I recently bought from you tiles, sink and toilet for my bathroom refurbishment. In these days when everyone feels the need to complain endlessly, I am writing to thank you for the excellent service I have received. The salesperson, Ian Kershaw, couldn't have been more helpful and so was the driver on the day of delivery, which was exactly on time. I wont hesitate to recommend YTC. Thank you."
Mrs Waldridge, Killingworth
"Myself and my husband visited your store on Saturday the 7th. we were very impressed by your 2 young men. they were extremely helpful and extremely knowledgeable. it makes a pleasant change to meet young men with a higher outlook on life."
Mr & Mrs Smith, Newcastle upon Tyne
"Must congratulate you on your excellent staff! We bought tiles on 26.5.07 and had brilliant service from Paul and Mark. They were friendly and efficient - superb customer service! Thanks very much."
Mr Walker, Sheffield
"Loved the website so called Sheffield branch. Spoke to very helpful young man. Not ready to order yet, but will visit showroom when I am. Well done."
Mr Pinder, Leeds
"I am almost at the end of a project to completely refit a bathroom. I obtained all the floor tiles, wall tiles, adhesive, grout from your Armley branch. I must say they were a pleasure to deal with. Helpful whilst we were choosing the tiles and offering useful advice on fitting and recommending types of adhesive to use, thickness of plywood to lay on the floor prior to fitting etc. The tiles were delivered when specified. Towards the end of the project I discovered we had too many of one colour and not enough of another. No problem we phoned up and were told they would have a box of the required colour waiting for us in exchange for the other colour. We drove down within 20 minutes and found the tiles waiting for us. No hassles and people did what they said they would do. What a refreshing change."
Mr Shipley, Newcastle upon Tyne
"About two years ago I bought tiles from your Newcastle branch and found the staff very helpful and the products good value. I have just made another purchase (obviously my previous good experience of dealing with YTC was a key factor). I would just like to put on record my appreciation of the helpful and friendly service received from ALL the staff involved ie. from sales to delivery. Sadly such service is rare these days. I would also like to mention the extra thought shown by 'Jackie' at the Newcastle branch : on my purchase visit I left an important folder on the counter and she thoughtfully worked out that it belonged to me and included it in the delivery package. I will have no hesitation in recommending YTC/Nortile."
We would love to hear your comments...good or bad
To leave a comment about our website, products or service, please use the email form for the relevant YTC branch.
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